Man with Van St Lukes Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van St Lukes provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Company means Man with Van St Lukes, the provider of the removal and related services.
Customer means the individual or business booking or using the services of the Company.
Services means any removal, transport, loading, unloading, packing, furniture assembly or disassembly, or related services provided by the Company.
Goods means all items, belongings, furniture, equipment, and any other property entrusted to the Company as part of the Services.
Service Area means the locations in which the Company operates removal and man and van services, including St Lukes and surrounding areas, as well as other locations within the United Kingdom where the Company agrees to provide services.
2. Scope of Services
The Company provides man and van and removal services for domestic and commercial moves, including but not limited to collection, loading, transport, unloading, and where agreed in writing, packing, unpacking, and basic furniture assembly.
The exact scope of the Services will be set out in the booking confirmation or quotation provided to the Customer, based on the information supplied by the Customer at the time of enquiry.
The Company reserves the right to refuse to carry any Goods which, in its reasonable opinion, are unsafe, illegal, hazardous, improperly packaged, or otherwise unsuitable for transport.
3. Booking Process
All bookings for Services must be made directly with the Company through its accepted booking channels. By making a booking, the Customer confirms that they have the authority to enter into a contract for the Services and that all information provided is accurate and complete.
Quotations are based on the information supplied by the Customer, including, but not limited to, the addresses, access conditions, number and type of items, estimated volume, and any special requirements. The Customer is responsible for ensuring that all details are correct.
The Company may revise or withdraw a quotation if the Customer has provided incomplete or inaccurate information, or if the Services are not booked within the validity period stated in the quotation. If no validity period is stated, quotations are valid for 30 days from the date of issue.
A booking is not confirmed until the Company has accepted the booking and, where applicable, received any required deposit or prepayment. The Company may decline a booking at its discretion.
4. Customer Obligations
The Customer shall:
Ensure that adequate and accurate details are provided for the move, including access information at collection and delivery addresses, such as parking availability, floor level, lift access, and any restrictions.
Obtain and maintain all necessary permissions, permits, or authorisations required for parking, loading, or unloading at the relevant locations.
Pack all Goods safely and securely, unless packing services have been specifically agreed with the Company. Fragile or high-value items must be appropriately protected.
Be present, or ensure that an authorised representative is present, at the agreed collection and delivery times to supervise and sign relevant documentation.
Ensure that all Goods to be moved are made available and that nothing is left behind or taken in error. The Company does not accept responsibility for checking cupboards, lofts, or other storage areas.
Inform the Company of any special handling requirements, fragile items, or Goods of exceptional value before the commencement of the Services.
5. Payments and Charges
The Customer agrees to pay all charges for the Services in accordance with these Terms and Conditions and any quotation or booking confirmation issued by the Company.
Charges may be calculated on an hourly rate, a fixed price, or another agreed basis. Any minimum charges or surcharges will be communicated to the Customer at the time of booking where applicable.
Unless otherwise agreed, payment is due either in advance or upon completion of the Services. The Company may require a deposit to secure the booking, which may be non-refundable in the event of cancellation by the Customer, as set out in section 6.
The Company reserves the right to charge for additional time, labour, or resources where the actual scope of the Services exceeds that described in the quotation or booking confirmation. Examples include but are not limited to delays caused by inadequate access, additional items not previously disclosed, waiting time, or the need for extra staff due to heavy or bulky items.
If payment is not made when due, the Company may charge interest on overdue amounts at the statutory rate, and may suspend or withhold further services until full payment is received.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company through the same booking channel used for the reservation, or by another method accepted by the Company.
Where a booking is cancelled by the Customer, the following cancellation charges may apply, unless otherwise agreed in writing:
Cancellation more than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded at the Companys discretion.
Cancellation between 7 and 2 days before the scheduled service date: the Company may retain all or part of the deposit or charge up to 50 percent of the quoted price.
Cancellation less than 48 hours before the scheduled service time or on the day of service: the Company may charge up to 100 percent of the quoted price.
If the Customer wishes to change the date, time, or scope of the Services, the Company will make reasonable efforts to accommodate the request, but cannot guarantee availability. Changes may result in revised charges or additional fees.
The Company reserves the right to cancel or reschedule the Services due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, accidents, road closures, or staff illness. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative date or a refund of any prepayments for the affected services, but will not be liable for any consequential loss.
7. Access, Parking, and Property Conditions
The Customer is responsible for ensuring safe and suitable access to the collection and delivery points, including the availability of parking as close as reasonably possible to the property entrances.
Any parking charges, permits, or fines incurred as a direct result of the Services may be charged to the Customer, unless caused by the Companys negligence.
The Customer must ensure that the property is in a safe condition for the Companys staff to carry out the Services. The Company may refuse to proceed or may suspend Services where there is a health and safety risk, such as hazardous materials, unsafe structures, or aggressive behaviour.
8. Excluded Items
Unless expressly agreed in writing, the Company does not carry:
Illegal items or substances.
Explosives, flammable or hazardous materials, including gas cylinders, fuels, paints, and chemicals.
Perishable goods requiring temperature control.
Animals, plants, or living organisms.
Items of extraordinary value, such as jewellery, cash, important documents, or artworks, unless specifically declared and accepted by the Company.
The Customer is responsible for checking and removing any excluded items before the commencement of the Services. The Company accepts no liability for loss or damage to excluded items carried without its prior knowledge.
9. Liability for Loss or Damage
The Company will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods or property will be limited as set out in this section.
The Companys total liability for loss of or damage to Goods, or for any other loss arising from the provision of the Services, whether in contract, tort, or otherwise, shall not exceed a reasonable and proportionate amount, having regard to the value of the Goods being moved and the fees charged for the Services. The Company may, at its discretion, set a standard liability cap which will be communicated to the Customer upon request.
The Company shall not be liable for:
Normal wear and tear, or minor marks and scratches that may occur during handling.
Loss or damage arising from the Customers failure to pack items properly, unless packing services were provided by the Company.
Damage to dismantled or self-assembled furniture that was not originally designed to be moved once assembled.
Loss of or damage to fragile or high-value items where the Customer has not given prior notice of their nature and value.
Any indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.
If the Company is found to be liable for loss of or damage to Goods resulting from its negligence, the Company may choose to repair the item, replace it, or offer compensation up to the agreed liability limit.
Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable, and in any event within 7 days of the completion of the Services, providing reasonable details of the alleged loss or damage.
10. Insurance
The Company maintains appropriate insurance cover for its operations in line with industry practice. This does not replace the Customers own insurance. Customers are encouraged to maintain adequate insurance for their Goods during the move, particularly where items of high value are involved.
11. Waste and Disposal Regulations
The Company complies with applicable UK waste management and environmental regulations when handling, transporting, or disposing of unwanted items or waste on behalf of the Customer.
The Company is not a general refuse collector and will only remove waste or items for disposal if this has been agreed in advance as part of the Services. Additional charges may apply for disposal services, depending on the type and volume of materials.
The Customer must declare any items that may be classified as hazardous waste or subject to special disposal requirements. The Company reserves the right to refuse to collect or dispose of any items which it reasonably believes cannot be handled in compliance with applicable laws or regulations.
Where the Company agrees to remove items for disposal, it will use licensed and lawful disposal routes. The Customer remains responsible for any waste or items not accepted by the Company.
12. Delays and Force Majeure
The Company will make reasonable efforts to adhere to agreed dates and times. However, timing is not guaranteed, and the Company shall not be liable for delay or failure to perform the Services arising from events beyond its reasonable control, including but not limited to severe weather, traffic congestion, accidents, road closures, civil unrest, or acts of government.
If a delay occurs that significantly affects the timing or completion of the Services, the Company will inform the Customer as soon as reasonably practicable and seek to agree alternative arrangements.
13. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, providing full details of the concern.
The Company will investigate any complaint in a reasonable and timely manner and will seek to resolve the issue through discussion and, where appropriate, remedial action or goodwill measures.
Nothing in this section affects the Customers statutory rights under UK consumer protection legislation where applicable.
14. Data Protection and Privacy
The Company will collect and use personal data provided by the Customer for the purpose of arranging and carrying out the Services, administering the relationship, and complying with legal obligations.
The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to protect such data from unauthorised access, loss, or misuse.
15. Governing Law and Jurisdiction
These Terms and Conditions and any contract between the Customer and the Company for the provision of Services shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights of the Customer under applicable consumer law.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.
The Customer may not assign or transfer its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services, provided that this does not materially affect the Customers rights.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous understandings or agreements, whether written or oral.
